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The best sensual and irresistible products, only at Private Dreambox

Free shipping on orders over 425,99zł

Over 12,000 products to choose from

The best sensual and irresistible products

ONLINE STORE TERMS AND CONDITIONS

WWW.PRIVATEDREAMBOX.COM

§ 1 GENERAL PROVISIONS

  1. The online store www.privatedreambox.com operates in accordance with these Terms and Conditions.

  2. These Terms define:

    • rules for concluding and terminating Sales Agreements,

    • complaint procedures,

    • types and scope of electronic services,

    • rules for providing such services.

  3. Each Service Recipient is obliged to comply with these Terms when using the Store.

  4. All agreements concluded via the Store are governed by Polish law. Consumers may rely on more favorable provisions applicable in their country of residence.

  5. In matters not regulated herein, the following apply:

    • 5.1. Act of 18 July 2002 on the Provision of Electronic Services

    • 5.2. Act of 30 May 2014 on Consumer Rights

    • 5.3. Act of 23 September 2016 on Out-of-Court Consumer Dispute Resolution

    • 5.4. Civil Code Act of 23 April 1964

    • 5.5. Other applicable Polish laws

§ 2 DEFINITIONS

  1. Terms and Conditions – this document.

  2. Store – www.privatedreambox.com.

  3. Electronic Service – service provided electronically via the Store.

  4. Contact Form – form enabling contact with the Service Provider.

  5. Registration Form – form enabling Account creation.

  6. Account – user account storing personal data and Orders.

  7. Order Form – form enabling submission of Orders.

  8. Seller / Service Provider –
    Piotr Paweł Skrzypczak,
    PIOTR SKRZYPCZAK MANUFAKTURA MEBLI
    ul. Morawa 47, 40-353 Katowice, Poland
    NIP: PL6442791869, REGON: 240193059
    Email: contact@privatedreambox.com
    Phone: +48 516 878 894

  9. Service Recipient – any entity using the Electronic Service.

  10. Customer – Service Recipient entering or intending to enter a Sales Agreement.

  11. Consumer – natural person acting outside business activity.

  12. Entrepreneur – entity conducting business activity.

  13. Product – movable item offered in the Store.

  14. Sales Agreement – agreement between Customer and Seller.

  15. Order – Customer’s declaration of intent to purchase.

  16. Price – monetary value payable for the Product.

§ 3 PRODUCTS AND ORDERING

  1. The Store sells Products via the Internet.

  2. Products are:

    • new,

    • compliant with agreements,

    • legally placed on the EEA market.

  3. Website content does not constitute an offer. Orders are offers made by Customers.

  4. Prices:

    • in PLN,

    • include VAT,

    • exclude delivery costs.

  5. Price is binding at the time of Order placement.

  6. Promotions include information about the lowest price in the last 30 days.

  7. Orders can be placed 24/7 via the website.

  8. Account registration is required to place Orders.

  9. Acceptance of these Terms is required.

  10. Orders are processed:

  • Monday–Friday, 08:00–16:00

  • Outside these hours → next business day

  1. Promotional Products are limited in quantity.

§ 4 CONCLUSION OF SALES AGREEMENT

  1. The Customer submits an Order via the Store.

  2. The Seller confirms receipt.

  3. Confirmation is binding and sent by email.

  4. Confirmation includes:

    • Order details

    • withdrawal form

    • Terms and Conditions

  5. Contract is concluded upon receipt of confirmation.

  6. Proof of purchase (receipt/invoice) is provided.

§ 5 PAYMENT METHODS

  1. Available methods:

    • bank transfer

    • PayPal

    • cash on delivery

  2. Bank transfer details:

    • Account: 70 1050 1214 1000 0097 0871 5462

    • Bank: ING BANK ŚLĄSKI S.A.

    • Title: “Order No. …”

  3. Electronic payments must be completed before processing.

  4. Cash on delivery requires payment upon receipt.

  5. Payment deadline: 3 business days.

  6. Shipment occurs after payment (where applicable).

§ 6 DELIVERY

  1. Delivery costs are specified during checkout.

  2. Delivery time:

    • preparation: up to 1 business day

    • shipping: 3–6 business days

    • maximum: up to 10 days in exceptional cases

  3. Delivery via courier.

§ 7 COMPLAINTS

1. Warranty

  • Selected Products include manufacturer warranty (12 months).

  • Proof: warranty card or receipt.

  • Warranty does not exclude statutory rights.

2. Non-conformity

  • Governed by Consumer Rights Act and Civil Code.

  • Complaint submission:

  • Must include:

    • description of issue

    • date

    • contact details

  • Seller obligations:

    • response within 14 days

    • collection at Seller’s cost

  • Customer rights:

    • repair or replacement

    • price reduction or withdrawal (under conditions)

  • Refund timelines: up to 14 days.

§ 8 RIGHT OF WITHDRAWAL

  1. Consumers may withdraw within 14 days without reason.

  2. Product must be returned within 14 days.

  3. Return address:
    ul. Morawa 47, 40-353 Katowice, Poland

  4. Liability for diminished value applies.

  5. Refund:

    • same payment method

    • within 14 days

  6. Exceptions:

    • custom products

    • sealed hygiene goods (opened)

    • inseparable goods

§ 9 ENTREPRENEURS (B2B)

  1. Applies only to non-consumers.

  2. Seller may withdraw within 14 days.

  3. Seller may require prepayment.

  4. Risk transfers upon handover to carrier.

  5. Customer must inspect shipment.

  6. Service Provider may terminate services immediately.

§ 10 ENTREPRENEURS WITH CONSUMER RIGHTS

  1. Applies to sole traders under specific conditions.

  2. Rights include:

    • unfair terms protection

    • non-conformity claims

    • withdrawal rights

  3. Professional nature excludes protection.

  4. No institutional consumer protection applies.

§ 11 ELECTRONIC SERVICES

  1. Services include:

    • Sales Agreements

    • Account management

    • Contact Form

  2. Provided under these Terms.

  3. Store may include advertising content.

§ 12 CONDITIONS OF ELECTRONIC SERVICES

  1. Services are free.

  2. Duration:

    • Order → temporary

    • Account → indefinite

    • Contact Form → temporary

  3. Technical requirements:

    • Internet access

    • email

    • browser

    • cookies & JavaScript enabled

  4. Users must:

    • comply with law

    • provide accurate data

  5. Prohibited: unlawful content.

§ 13 COMPLAINTS (E-SERVICES)

  1. Complaints via email: contact@privatedreambox.com

  2. Must include details of issue.

  3. Response within 14 days.

§ 14 TERMINATION

  1. Agreements may be terminated:

    • by User at any time

    • by Provider for violations (7-day notice)

  2. Termination ends legal relationship.

§ 16 FINAL PROVISIONS

  1. Agreements governed by Polish law.

  2. Invalid provisions replaced by applicable law.

  3. Disputes:

    • first amicable resolution

    • then court

  4. Jurisdiction:

    • Consumers → competent courts

    • Businesses → Seller’s court

  5. Consumers may use ADR (including UOKiK).

  6. EU dispute resolution:
    https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_pl.htm